Refunds Policy

WARRANTY AND RETURNS POLICY

  1. Warranty

BOND Hair Professionals is committed to providing high-quality products. Our "Hydrate Me Hair Mask" is carefully crafted with the finest ingredients to ensure optimal performance. While we stand by the quality of our products, please note the following warranty conditions:

  • Limited Warranty: BOND Hair Professionals warrants that the "Hydrate Me Hair Mask" will be free from defects in materials and workmanship for a period of 30 days from the date of purchase, provided the product is used as directed. This warranty applies only to the original purchaser and is non-transferable.
  • Exclusions: This warranty does not cover damage or defects caused by misuse, improper storage, accidents, alterations, or the natural breakdown of ingredients over time.
  • Remedy: If a product is found to be defective under this warranty, BOND Hair Professionals will, at its discretion, either replace the product or provide a refund. This remedy is the sole and exclusive remedy available under this warranty.
  1. Returns Policy

We want you to be fully satisfied with your purchase from BOND Hair Professionals. If for any reason you are not completely happy with your "Hydrate Me Hair Mask," please review our return policy below:

  • Eligibility: Returns are accepted within 14 days of receiving your order. To be eligible for a return, the product must be unused, unopened, ensure the seal remains intact, and in its original packaging.
  • Return Process: To initiate a return, please contact our Customer Service team. We will provide you with instructions on how to return the product.
  • Return Shipping: The cost of return shipping is the responsibility of the customer, except in cases where the product is found to be defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
  • Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.
  • Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our Customer Service team.
  1. Non-Returnable Items

Please note that the following items are non-returnable:

  • Products that have been opened or used.
  • Products not purchased directly from BOND Hair Professionals' official website.
  • Products that are not in their original packaging.
  1. Contact Us

If you have any questions or concerns about our Warranty and Returns Policy, please contact us:

  • Email: info@bondhairprofessionals.co.uk
  • Address: BOND Hair Professionals, 82-82A James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom

BY PURCHASING AND/OR USING OUR PRODUCTS, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THIS WARRANTY AND RETURNS POLICY.