Terms of service

BOND Hair Professionals: Terms and Conditions

  1. Introduction

Welcome to BOND Hair Professionals. These Terms and Conditions ("Terms") govern your use of our website ("Website") and the purchase of our products ("Products"). By accessing or using the Website, you agree to be bound by these Terms.

  1. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page, and your continued use of the website or purchase of the Product constitutes acceptance of the new Terms.

  1. Contact Information

BOND Hair Professionals
82-82A James Carter Road
Mildenhall, Suffolk
IP28 7DE
United Kingdom

  1. Products

Our current product range includes the "Hydrate Me Hair Mask." Please carefully read the product description and usage instructions before use.

  1. Usage Instructions
  • Product Name: Hydrate Me Hair Mask
  • Ingredients: Argan oil, coconut oil, jojoba oil, and other essential ingredients.
  • Application: Apply generously to clean, towel-dried hair. Comb through and allow the product to work for 15 minutes or leave overnight for maximum benefits. Rinse thoroughly with clean water.
  • Caution: Avoid contact with eyes. In case of contact, rinse immediately with water. Keep out of reach of children. For external use only.
  • Product Size: 250ml (8.4 fl oz)
  1. Terms of Sale

6.1 These Terms, together with our Privacy Policy and any other documents referred to herein, constitute the legally binding terms and conditions ("Terms of Sale") governing the sale of Products on our Website.

6.2 Please read these Terms of Sale carefully before creating an account or placing an order on the Website.

6.3 These Terms of Sale outline who we are, how we will provide the Products, your rights to cancel or return Products, how we may change or terminate the contract, and other important information.

6.4 By accepting these Terms of Sale, you agree to be bound by all applicable policies and rules governing your use of our services, including our Privacy Policy and Cookies Policy.

6.5 Each Product is sold subject to its product description, which may specify additional terms such as estimated delivery dates, warranties, after-sales service, and guarantees.

  1. Contract Formation

7.1 By accepting these Terms of Sale and any referenced policies, you confirm the formation of a legally binding contract with BOND Hair Professionals. Acceptance is indicated by checking the appropriate box and clicking the "I Accept" button on the registration or order page.

7.2 If you do not agree to these Terms of Sale or the related policies, please refrain from using the Website or purchasing Products.

7.3 We recommend that you download or save a copy of these Terms of Sale for future reference.

  1. Information About Us

8.1 The Products available on the Website are offered for sale by BOND Hair Professionals, located at the address provided above.

  1. Purchases and Payments

9.1 All purchases are subject to product availability. Prices may change without notice. Accepted payment methods are outlined during the checkout process.

9.2 To purchase the Product, you must complete the online ordering process on our website. By submitting an order, you are offering to purchase the Product and agree to pay the applicable price, including any taxes and shipping fees.

9.3 The final price payable by you will be the price displayed on the Website at the time of purchase and confirmed in your order dispatch confirmation email.

9.4 We use third-party payment providers to process payments. All payment information is processed securely. BOND Hair Professionals is not responsible for delays, errors, or order cancellations caused by payment issues.

  1. Shipping and Delivery

10.1 We strive to process and dispatch orders promptly. Delivery times may vary based on the destination. We are not liable for delays caused by external factors such as postal or courier services.

10.2 Orders are prepared by our logistics centre and dispatched by a carrier nominated by us. The estimated delivery date will be included in the dispatch confirmation. Delivery times are estimates only.

10.3 Delivery Issues:

(a) We are not liable for delivery delays caused by events outside our control. If your delivery is delayed, notify us as soon as possible.
(b) Upon receipt of your order, please check the Products for compliance. Any delivery anomalies must be reported to us immediately.

  1. Returns and Refunds

11.1 If you are not satisfied with your purchase, please contact us within 14 days of receiving your order. We will provide instructions for returning the Product. Returns must be unused and in their original packaging. Refunds will be processed upon receipt and inspection of the returned Product.

11.2 You may cancel any order purchased online within 14 calendar days after receiving the Product.

11.3 To cancel your order:

(a) The easiest way is to complete the Cancellation Form on our Website.
(b) Alternatively, you can email us using our contact form or call our Customer Services team.

11.4 If you have already received the Product, you must return it unopened and unsealed without undue delay, and no later than 14 days after notifying us of your wish to cancel.

11.5 Refunds will be processed as soon as possible, and in any event, within 14 days after receiving the returned Product or proof of return.

  1. Intellectual Property

All content on the Website, including text, images, logos, and product descriptions, is the property of BOND Hair Professionals and is protected by intellectual property laws. Unauthorised use of any content from the Website is prohibited.

  1. Privacy Policy

We are committed to protecting your privacy. Please review our Privacy Policy for details on how we collect, use, and protect your personal information.

  1. Limitation of Liability

14.1 BOND Hair Professionals shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our Products or Website. Our total liability shall not exceed the amount paid for the Product in question.

14.2 We are responsible for foreseeable loss and damage caused by us. We are not responsible for any loss or damage that is not foreseeable.

  1. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

  1. Contact Us

If you have any questions or concerns regarding these Terms, please contact us at:

Email: info@bondhairprofessionals.co.uk

Thank you for choosing BOND Hair Professionals. We are grateful for your business and look forward to providing you with excellent service.